Refund/Replacement Policy
Refund and Return Policy
Thank you for choosing Spider Store! We aim to provide you with the best shopping experience, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to assist you. Please review our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Returns and Refunds for Non-Faulty Products
We offer a 7-day return and 24-hour refund policy for non-faulty and unused products, with a 10% restocking fee. Please note that returns due to change of mind are not applicable. To qualify for a return and refund, please ensure:
- The product is in its original, undamaged packaging.
- The product is unused and in the same condition as received.
- All accessories, tags, and documentation are included.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Reach out to our Customer Support team via WhatsApp at 03454111435. Include your order number, product details, and a brief reason for the return, along with a video clip of the product's condition.
- Receive Instructions: Our team will guide you through the return process, providing a return authorization number and specific instructions.
- Package the Product: Securely package the product in its original packaging, including all accessories and documentation.
3. Refund Process
After we receive and verify your returned product, your refund will be processed as follows:
- Bank Payments: Refunds will be issued to the original payment method within 7 business days, depending on your bank's processing times.
- For Cash-on-Delivery Payments: Refunds will be processed via bank transfer or another mutually agreed method.
4. Return Shipping
You will be responsible for return shipping costs, except in cases of shipping errors or faulty products. We recommend using a reliable courier service, and we will provide detailed return instructions.
5. Refund Exceptions
Please note that certain items are not eligible for return or refund, including:
- Personalized or customized products
- Perishable goods
- Items marked as non-returnable
Exceptions apply only if the item is faulty. Returns due to change of mind will not be accepted.
6. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact our Customer Support team within 7 days of receipt. We will arrange for a return and either a refund or replacement, based on your preference.
7. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please contact us at 03454111435 or via WhatsApp at 03454111435. Our customer support team is ready to assist you.
Updates to Our Policy
Please be aware that we may update this policy periodically to reflect changes in our services or legal requirements. We encourage you to check back regularly for updates.
Thank you for shopping at Spider Store! We appreciate your business and look forward to ser